Order Management and Customer Service Automation

Give your service teams the power to deliver better business.

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Smooth the order-to-cash cycle

Your order management team is an indispensable asset, so help them achieve much more than data entry and repetitive accounting tasks. Let AI-powered data capture, digital workflow capabilities, and touchless processing minimise routine work for your team. Open up the possibilities for your team to build improved customer loyalty and responsive vendor management.

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Use information to your advantage

Knowing what happens throughout the order-to-cash cycle—automation rates, processing times, SLA compliance, customer query management, and collections, to name a few touch points—is central to proactive management. It’s time to take it to the next level. Don’t just collect the data; mine it for competitive advantage with machine learning and AI-backed analytics.

And it’s not just internal improvements that are important – use the same technology to give your suppliers and customers full transparency into their order and invoice information. Empower your stakeholders, building trust and reducing frustration and waiting times.

Evaluate how order-to-cash automation benefits flow to the whole business

We believe efficiency and productivity in the finance department can create the start of growth across the whole enterprise. Explore how automation and integration can overcome common challenges, such as:

Challenge

 

Solution

Disappointed customers

Order-taking and data entry are prone to errors. Just one slip-up creates a bottleneck that leads to delays and misunderstandings.

 

All orders in any format are electronically processed into the queue, then AI-driven automation processes the order into existing ERP systems. Prompt and accurate turnaround can help build customer loyalty.

Inflated costs

Risks of unexpected costs are common: breaks in the chain of custody, approval delays, supply chain logistical issues, compounding human errors, and more.

 

When data silos are eliminated, everyone works in real-time with one source of truth. Automation and continuously learning systems anticipate issues and flag any problems before they cost the business money. Clear, auditable communications ensure everyone is on the same page.

Processing backlogs

Speed is a metric frequently applied to supply chains. Whether backlogs build up in the procurement cycle or the order to cash cycle, the effects on business reputation and stakeholder satisfaction are the same.

 

Automated accounts payable and accounts receivable processes slash turnaround and approval times, extracting data using machine learning to fulfil payments and orders.

Staff retention

Low-value, manual and repetitive tasks quickly create boredom in your team.

 

Introducing digital solutions to these essential but repetitive workflows allows space and time for more creative work that leads to staff satisfaction and lower turnover rates.

 
Get in touch to discuss automating your Order Management

Maintain your competitive edge

In a rapidly evolving marketplace, technology that worked well in the past doesn’t necessarily serve current and future demands. Businesses need to constantly challenge the status quo and innovate to stay at the leading edge and maintain competitive advantage.

Learn how digitising financial workflows keeps businesses agile

Enhance visibility for proactive customer care

  • Banish customer and supplier frustration – provide intuitive, accurate invoice and order status information with real-time self-service portal access.
  • Real-time access to your financial data, customer history and order/inventory status clearly shows your cash flow and overall financial health.
  • Visibility over the full supply chain allows you to spot potential issues before they become problematic.
  • Fast, informed decision-making allows proactive adjustments to optimise cash flow and resource allocation.
  • Offer personalised communication and recommendations based on customer purchase patterns, boosting customer satisfaction and loyalty.

Embrace scalability and future-proof your business

  • As your business grows, digital order management and customer service platforms scale seamlessly to accommodate your expanding customer base.
  • More customers doesn’t have to mean more employees. Using customer and supplier e-commerce portal access allows your customers to update information, find the latest status on orders and invoices and much more, cutting down call and query times.
  • Integrate your financial systems with other business functions (e.g., marketing, logistics) for a unified customer experience.
  • Digitisation empowers you to embrace powerful technologies to leverage growth, without massive capital investment.

Streamline operations and boost efficiency

  • Manual processes slow you down. Digitising tasks like accounts payable/receivable, bank reconciliations, approvals and signoffs and financial reporting frees up valuable employee time, allowing them to focus on higher-level strategic initiatives.
  • Automated workflows lead to faster turnaround times, improved data accuracy, and reduced errors. Integrated with ERP systems, the finance function works synergistically.
  • Streamlined approvals and faster access to financial data empower better decision-making at all levels.
  • Build collaborative relationships by allowing customer and supplier visibility into the order-to-cash and purchase-to-pay cycles through an e-commerce portal. Portal options also take care of e-archiving, privacy to the highest standards and online payment facilities.

Webinar

Watch this real-life experience – streamlining the order-to-cash cycle for immediate dividends

Watch this webinar to see how one customer implemented collections and cash application automation to drastically improve their bottom line.

Watch Now

How can we help you?

We drive better business. If you’re looking for trustworthy advice that will dovetail with your existing and planned technology investment, book time for a consultation with the team at FUJIFILM Business Innovation Australia.

With decades of experience in customised solutions for scalability and value for investment, we can show you what’s possible now – and what’s next.

Our expertise in innovative digital technology has developed from over 60 years’ experience in Australia. Talk to our experienced team today about how we can deliver better business for you.

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