Customer Communications

Deliver consistent, impactful communications across all channels

In today’s digital era, seamless communication is key to building trust, driving engagement, and achieving differentiation in a competitive market. Maintaining brand consistency across print, digital, and mail channels can be complex—but it doesn’t have to be.

FUJIFILM Business Innovation simplifies brand execution with end-to-end customer communication solutions. We aim to help with increasing your productivity and reducing your costs, where you outsource your design, digital, print and mail solutions to us, so that you can get on with doing business.

Our specialists engage directly with your internal teams and agencies to thoroughly understand your objectives with the view to ensuring alignment from the start. We'll discuss your unique requirements and advise on how to achieve outcomes and ways of working to develop and implement solutions to suit your needs.

Tailored solutions to meet your communication needs

Seamless digital print

Where our customers have a need for print services integrated into their day to day working environment and infrastructure, we work together to design solutions to build print centres on-premises at our customers locations. Our fully managed Print Centres seek to provide for our customers fast turnaround, secure, confidential, high volume digital print and finishing right at their fingertips.

Extensive external reach

Coordinating print procurement across multiple vendors can be complex, leading to inconsistent quality, delays, and higher costs. Our services include end to end management of promotional merchandise, point-of-sale (POS) materials, and direct mail campaigns, aimed at ensuring a streamlined and high-quality process tailored to your business needs.

We simplify the entire process by offering access to a national network of over 100 trusted commercial printers, seeking to provide high-quality output and competitive pricing. Our flexible model aims to ensure coverage across all print categories and locations, with the result that freight time and costs may be minimised. Our print consultants handle the process end to end—from vendor management and brand adherence to inventory tracking and logistics—so you can focus on your core business.

Enhanced communication with SMS smart messaging

Important messages can get lost in crowded inboxes. Our SMS Smart Messaging Services offer a faster, more direct way to communicate critical updates, such as service disruptions, reminders, and customer alerts.

With our intuitive web-based platform, teams can now send more timely updates and manage responses more easily. For additional support, our Creative Services team can manage your SMS campaigns, with the view to ensuring seamless execution and optimal impact. SMS offers immediacy and high open rates, making it an invaluable tool for time-sensitive and impactful communications.

Efficient mail and courier management

Streamline your direct and essential mail process as we seek to ensure your message reaches your customers quickly and effectively with our expert outsourced Mail and Courier Management Services. Whether communicating with customers or prospects, or delivering internal communications, we make sure items are handled with precision and care. Our solutions are designed to provide businesses with reliable delivery while reducing administrative burdens and improving operational efficiency.