My Account FAQs

Multi-Functional Devices:

Press Machine Status on the contract panel

Select Billing Information or Billing Meter tab

Click on it twice

Printers:

Press the Menu or System button on the front of the machine.

Use the [Up] and [Down] arrow buttons to display [Meter Reading].

Press the [Right] arrow button, [Meter 1] will be displayed.

Use the [Up] and [Down] arrow buttons to scroll through Meters 1 to 4.

WorkCentres:

View the Linear Usage of Media

Press the [Services] button on the Control Panel. The Services screen will be displayed on the Touch Screen.

Select [Machine Info] from the Touch Screen. The Machine Information screen will be displayed.

Select [Machine Information] to display the machine information. The following will be displayed:

Linear Usage: This is the amount of media that has passed through the machine.

If you need instructions on do something on your machine, please go to our Support & Drivers page support-fb.fujifilm.com, enter your machine model name and select the self help tab.

We would appreciate if you could submit your meter reading by visiting https://www.fujifilm.com/fbau/myaccount/

Please complete the registration form at https://www.fujifilm.com/fbau/myaccount/register.jsp

Who can I contact to assist?

Please contact our Meter Collection Team at 02 9856 5993 or email us at shm-fbau-billingadministration@fujifilm.com

Please provide your username or account number.

If you lock your account, please contact our Meter Collection Team at 02 9856 5993 or email us at shm-fbau-billingadministration@fujifilm.com

Alternatively, if you wait 30 minutes the MyAccount will unlock.

If you have forgotten your password or you would like to reset it, please go to https://www.fujifilm.com/fbau/myaccount/forgotten_password.jsp

Enter your email address and select ‘Send.’ An email will be sent to you containing a link to reset your password.

When choosing a new password, the new password should follow the below protocol:

Passwords must be

* Minimum password length is 8 characters

* Passwords must contains at least one lowercase character

* Passwords must contains at least one uppercase character

* Passwords must contains at least one number

* Passwords must Contains special characters e.g.!@#$%^&*(){}[]

* Example: Queen123!

I would like to set my machines up for automated meter readings, how can I do this?

To register for automated meter readings please complete the form at https://www.fujifilm.com/fbau/en/support-and-drivers/remote-services-registration-form

Log into MyAccount under the heading ‘Invoice & Account Details,’ there will be an option called: ‘Invoices and Current Account Balance.’

Click on this link to access your invoices, if you have not been given access, then click on the Register button.

Log into MyAccount under the heading ‘Invoice & Account Details,’ there will be an option called: ‘Previous Months Statements.’

Click on this link to access your statements, if you have not been given access, then click on the Register button.

To pay your invoice please go to https://payonline.fujixerox.com.au/

If you have a Finance Agreement (PCR/FLR type only) with FXA, you can set up Direct Debit, please download and complete the Direct Debit Request form located here:

Sign and email request to: shm-fbau-Directdebit@fujifilm.com

Terminology:
PCR (Preferred Customer Rental) has a Prefix "A" as part of your Lease Reference
FLR (Fixed Lease Rental) has a Prefix "B" as part of your Lease Reference

Alternatively, you can use one of the below options:

By Cheque: Please make cheque payable to FUJIFILM Business Innovation Australia Pty. Limited and send it with your Remittance Advice.

By Credit Card: Please go to payonline.fujixerox.com.au to make a credit card payment using your American Express, Visa, Mastercard or Diners Club card.

By Direct Deposit: Your payments can be directly deposited into our ANZ Bank account.

BSB: 014-002 Account Number: 775394025

Please quote your 6-digit FUJIFILM Business Innovation Account Number and email your payment details to shm-fbau-payments@fujifilm.com

Advise your Client Relationship Office of the change along with a copy of registration if the ABN has changed.

The name of your Client Relationship Officer can be located at the bottom of your tax invoice. Alternatively, please call 1800 028 962 Option 5 to reach your Client Relationship Officer.

You can contact Supplies on 13 14 11 or 1800 028 962 Option 3.

FUJIFILM Business Innovation will be removing all registered usernames and replacing these with your registered email address.

At FUJIFILM Business Innovation we are constantly looking for ways to improve our customers experience. This change will remove some of the complexity surrounding the login process for customers.

You will still be able to log in using your old username for the next 90 days. Afterward all My Account username’s will be updated to reflect the registered email address.

There is a possibility that the email address you are trying to use already exists in our system.

Please contact our Meter Team at 02 9856 5993 or email us at shm-fbau-billingadministration@fujifilm.com

My Account FAQs

MyAccount Customer Frequently Asked Questions