Transforming IT infrastructure for enhanced service delivery.

Settlement Services International’s (SSI) transformation from a traditional, cumbersome network to a revolutionised way of working.

SSI had outgrown the capacity of its current IT platform, impacting organisational productivity, collaboration, security, and remote work capabilities.

Following a period of growth and organisational transformation, including onboarding a newly acquired business, SSI decided the time was right to embark on a Technology Enabled Business Transformation (TEBT) journey. Key tenets of the digital program included application amalgamation and modernisation, improved collaboration tools, anytime anywhere work model, business continuity, and security and compliance improvements across several office locations. However, as a not-for-profit, capacity and resources in SSI’s IT infrastructure team were already stretched and the team quickly realised they required additional project support to deliver on this project.

See how FUJIFILM IT Services helped Settlement Services International build a digital infrastructure capacity that was resilient, elastic, secure, and sustainable.

“SSI was struggling with varied employee experience to support hybrid operating model especially during the COVID-19 crisis. With increasing compliance requirements and cyber-threats and the fear of a painful and drawn-out organisational change process, it became clear SSI needed to engage the professional support of technology transformation experts who were RFFR certified. FUJIFILM IT Services delivered an unparalleled service experience and have revolutionised our ways of working, empowering us for our next phase of growth and ensuring seamless delivery of critical project services to our communities,”

— Jacob Johnson, Head of Technology & Information Systems, Settlement Services International