By Vipin Hooda – Managed IT Services Specialist
What are managed IT services?
Managed services. It’s a common term in the business world. But what is a managed IT service and what does it include?
Simply put, a managed IT service is basically an IT service or support function that is managed by an external party. This could be as simple as providing IT support services all the way through to IT strategy, data backup and recovery services and communications.
When your business needs external expertise or action in any field of information and communication technology (ICT), a managed IT services provider could be the answer. You decide the level of resources and services for your optimal solution.
As the use of technology grows constantly, using a managed services provider frees up your resources to grow your business. This article outlines five major benefits of using a managed IT service, whatever the size of your business.
There are two types of managed services: co-managed IT services and fully managed IT services.
What are co-managed IT services?
With a co-managed service, you choose what services are managed by your managed services provider and what you’d like to continue managing in-house.
In most cases, ICT and its outputs remains the responsibility of your internal IT team, allowing you to bring in external resources and expertise for one or more aspects. For example, your team manages the LAN and servers and FUJIFILM IT Services takes care of cloud management.
What are fully managed IT services?
For a fully managed IT service, your managed service provider looks after all areas of your ICT service and support.
For example, you only have an internal IT Manager with all ICT activity managed externally through a service-level agreement.
Full MSP services can run the gamut of every IT need your business may have – from a virtual CIO right through to 24/7 support of every system.
Which IT service should I choose?
Generally, co-managed IT services work best for larger enterprises with internal technical resources.
Fully-managed services are ideal for mid-tier businesses with up to 500 users, which have no existing internal skilled staff and limited budgets for people expansion.
However, every business is unique and before choosing the right mix for your business, we recommend reviewing your technology plan and IT strategy to ensure you have the right resources available.
How to assess what managed IT services you need
Using a managed services provider has many benefits. However, the biggest benefit is gained when you align your IT strategy, services and support with your business goals.
Answering these strategic questions might clarify if a managed IT service provider could boost your business. Your answers could also help you map out your technology plan.
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We’re growing, but can we stay ahead of the tech curve?
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Are we meeting market demands for responsiveness, safety and great customer experience?
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Do we spend significant time meeting compliance and industry regulations?
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Our tech team is getting further behind on development projects. How do we support them?
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We need to control our IT budget and break down costs into monthly instalments. What’s the best way to do this?
Your next step is to look for an MSP that can meet your needs in an efficient, budget-friendly package.
What to look for in a managed services provider?
When choosing a managed IT services provider, it’s essential to look for a partner who prioritises flexibility, transparency, and exceptional service. A great provider should adapt to your unique needs, offer proactive support, and empower your business with reliable technology solutions. At FUJIFILM Business Innovation Australia, we believe so strongly in the quality of our service that we don’t lock you into restrictive contracts. Instead, we let our performance and commitment speak for themselves.
Ready to experience the freedom of IT services designed around your needs? Learn more about our no extensive lock-in contracts and how we can support your business here.