Quadient Inspire Flex
The only fully integrated, any-premise enterprise CCM solution
Overview
Quadient’s award-winning Customer Communications Management (CCM) solution, Inspire Flex, helps businesses around the world design, manage and deliver personalized, accurate and compliant communications across all channels, from one centralized platform. Customer communications are frequently the only point of contact that customers have with brands, making your Omnichannel Communication Management strategy a connected journey of critical moments in the customer lifecycle. Inspire Flex is the only fully integrated, any-premise, end-to-end CCM solution that empowers enterprises to exceed expectations with customer communications that drive value.
Photo source: Quadient www.quadient.com
The Challenge
Customers today have high standards for business communications. They've gone digital and are demanding flexibility and convenience. Delivering outstanding customer experiences (CX) through customized, omnichannel communications is now essential for competitive positioning, building customer loyalty and driving revenue. However, enterprises frequently face challenges when implementing CX initiatives including departmental silos, legacy systems, distributed workforces, and changing government regulations.
Photo source: Quadient www.quadient.com
Key Capabilities
Inspire Flex is the only CCM solution that makes it simple to build omnichannel experiences that are human-centric, responsive, interactive, and compliant (at scale) across mobile apps, SMS, WhatsApp, and secure web portals. Synchronized omnichannel preview, tracking open rates, and ensuring engagement with automatic next-best-channel delivery in the event of delivery failure.
Leverage existing templates and data from your core systems to create highly personalized, relevant customer communications and forms for delivery when and how customers prefer. Dynamic digital experiences make it simple for your customers to comprehend, through interactive charts, graphs, and sliders that are designed for viewing, while powerful HTML5 form creation and electronic signature capabilities make the customer experience seamless and efficient.
Inspire Flex powers the meaningful connections your customers demand consistently and conveniently – building the trust and loyalty that drive value.
Inspire integrates seamlessly with Quadient Inspire Journey, the only cloud-based journey mapping tool that incorporates your customers’ digital and physical touchpoints into your journey maps. With Inspire Journey, customer experience teams can directly communicate feedback with business users while AI and machine learning orchestrate real-time improvements to make every meaningful connection a positive one.
Cloud, hybrid, and on-premise deployment options ensure that businesses are not locked into infrastructures that don’t grow with their business. Containerization with Kubernetes technology provides portability, scalability, and high availability for your applications.
Photo source: Quadient www.quadient.com
Benefit
- Simplify and speed digital transformation
- Improve the customer journey faster
- Reduce cost inefficiency
- Enhance employee productivity and experience
- Reduce IT involvement
- Powerful Integrations
Brochure
Quadient Inspire Flex Brochure
- File Size:
- 1.63 MB
- Document Type:
- Portable Document Format
You may download the PDF here
Quadient Inspire Flex BrochureHow To Buy
Quadient Inspire Flex
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