Welcome Pack
Discover our after-sales services and one-stop solutions to ensure your business always operates efficiently, with just a few clicks.
Welcome to the world of FUJIFILM Business Innovation Hong Kong. As our valued customers, you will have access to various resources including set-up guidance, service support and best practices to make your equipment achieve optimal performance, and explore solutions to increase productivity and leverage digital transformation to spark innovation and growth.
Let’s get started!
ServicePRO
With ServicePRO, we offer a comprehensive suite of professional after-sales services to help you embark on the journey faster and easier and have your problems solved even before you notice.
 |
Our Total Satisfaction Guarantee (TSG) is an exclusive service in the market for free replacement*. By providing the best-in-class after-sales services, support and care, we strive to ensure your devices perform at optimal level.Click here to learn more. *Terms and conditions applied. |
 |
Electronic Partnership Broadband (EP-BB)* enables the Smart Remote Service which includes predictive and preventive replacement of consumable parts, automatic meter reporting, proactive toner replenishment, fault alerts and data capture for Green Report and Remote Device Health Check (RDHC) Reports*. To enjoy these services, make sure your devices are connected with EP-BB properly. Check out here. *Terms and conditions applied. |
An online self-help platform with a library of quick guides and multimedia resources for you to resolve issues quickly and independently.
 |
 |
 |
 |
| User guides |
Drivers & software |
Step-by-step videos |
Learn More about eSupport
Our experienced technical specialists can remotely assist in troubleshooting hardware and software problems over the phone and remote systems.
Let's look at the benefits of remote technical support service:
 |
Receive immediate assistance from technical specialists |
 |
Reduce waiting time for on-site service |
 |
Enhance productivity |
 |
Ensure customers can fully utilize the powerful functionality of products |
Remote Assistance*
Cutting-edge online remote support tool initiated on the customer side to ensure security of company information.
Our support team analyzes the operation status of customer’s machines* via Internet. Customer machines are viewed, shared and even controlled on request for faster diagnosis and resolution of technical issues.
Click here to download Remote Assistance Security White Paper.
Learn More about Remote Assistance End User License Agreement.
*For selected models only
 |
You can register FUJIFILM BI Direct to download your Green Report* which shows statistics on detailed device usage and environmental impact at zero cost. You can get information such as print usage, service history and carbon emission estimation which are crucial to your business. *Terms and conditions applied. |
1. Register FUJIFILM BI Direct for the platform access.
2. When the registration of FUJIFILM BI Direct is completed, register Multi-Function Printer Management Service with company / printer model information.
3. The registration will be confirmed once all the information is reviewed and approved. Customer will receive a confirmation email with details.
1. Login to FUJIFILM BI Direct and select “Multi-Function Printer Management Service”
2. Go to “Device List” to check the overview of the devices available and their status, and the reports available per device.
3. Click “Edit” to edit device information, where you may categorize and give a nickname to the device.
4. Select the categories or nicknames for instant online summary reports.
Online Training
Online Training Class by Professional Customer Trainer
Our comprehensive customer training covers not only equipment operation, but also applications tailored to your workflows, enabling you to make the most out of what you have with FUJIFILM Business Innovation Hong Kong solutions.
Whether you are a user trying to learn more about the multifunction printer, or an administrator looking for the best device management option, you’ve come to the right place.
e-Billing
Our green solutions help companies reduce carbon footprint, increase productivity and save cost and time. With e-Billing services, you can access your account anytime to view and manage real-time cost portfolio in a paperless environment.
Benefits:
- Easy to sign up and start using
- e-invoices are accessible anytime, anywhere
- e-invoices can be retrieved for up to 12 months
- Customers will receive notifications when new e-invoices are issued
Smart Workstyle Tips
The COVID-19 pandemic has changed the way we work and live. From virtual meetings to remote or hybrid working and schooling, technologies play an indispensable part of smart living in the post-pandemic era. Check out these Smart Workstyle tips to keep your office connected and competitive.
As we see a transition from traditional office environment towards remote working, it is important for SMBs to harness essential resources and hone their skills for growth and opportunities in future.
 |
DocuSign An e-signature solution to expedite agreement process |
 |
Kintone
|
 |
Cryptobox A system for managing archives of document images
|
 |
Dokmee Capture A system for managing archives of document images
|
In a world of constant change, the only way for enterprises to stay agile and resilient is through transformation by building a Smart Workstyle. Discover our solutions that empower you to optimize processes, share knowledge and data, and build trusted connections to accelerate business success.
 |
Optimizing Processes Even Further with Hyperautomation By moving beyond office automation to hyperautomation, enterprises of all sizes can enhance business agility, efficiency and decision making and enable continuous improvement. Recommended Solutions: |
 |
Delivering a Total Experience with Unified Communications A unified communications strategy can increase revenue, decrease costs, increase brand value, and improve business continuity. Let's look at how our total experience can help businesses grow faster. Recommended Solutions: |
 |
Building Trusted Connections with Cybersecurity Mesh A reliable Cybersecurity Mesh Architecture (CSMA) can simplify I.T. management and improve collaboration. Our artificial intelligence (A.I.) -powered security framework goes beyond fragmented security, establishing trusted digital connections for the new workstyle. Recommended Solutions: |
Features:
- High-quality output with speed: Delivers high-quality output for both color and monochrome printing, meeting high-volume printout needs in office.
- Quick and easy operation: Easy-to-use interface on color touch panel with customization settings to add shortcut keys on the printer’s home page.
- Wireless printing: Mobile devices such as smartphones/ tablets can be connected for quick and easy printing of documents
- High-level protection: With safe and secure system settings, we can protect your business against malicious intent of hacking and tampering with devices.
