Business Support Executive
Posting Date: 14 Mar, 2025| Specialization | Marketing |
| Job type | Permanent, Full Time |
| Minimum Experience | 1 year |
| Location | Hong Kong - Kwun Tong Millennity |
The Job
- Provide support on production print solution implementation and on-going support
- Deploy Color Production Printing solution and provide on-going system maintenance on deployed system to customers
- Configure system, provide training to operation, provide technical support and trouble-shooting support, and backup plan to ensure production system is with high availability
- Liaise with regional teams and external vendors to ensure Service Level Agreement (SLA) are met
- Prepare and update technical documentation such as administration and user guides
- Perform technology research for continuous improvement
The Person
- Higher Diploma / Degree in Computer Science, Information Technology, Engineering
- 5 years or more experience in technical support & with customer facing support experience
- Proficiency in Microsoft Windows/Server or Macintosh OS support
- Know-how in ‘Prepress’ , ‘Digital Printing’ and ‘Desktop Publishing’ will be an advantage
- Sense of Urgency and accuracy of work
- A team player but can work independently in addressing critical production incident
- Candidate with more experience will be considered as Senior System Specialist
Compensation & Benefits
- Compensation package: We offer competitive rewards which are commensurate with your competence, qualifications and performance
- Retirement schemes: ORSO or MPF scheme
- Leave benefits: Annual leave, paid sick leave, maternity leave, paternity leave, marriage leave, compassionate leave, birthday leave, examination leave and blissful leave
- Medical schemes: Clinical, hospitalization and dental benefits
- Insurance: Group life Insurance
- Sponsorship: Tax efficiency scheme, education and training sponsorship
- Learning and development: To nurture expertise, vigor and innovation among our talents, we offer a wide variety of training programs. In addition to product and IT knowledge, specific examples on offer include professional selling skills, service excellence, to management development