Overview

Apart from conventional onsite and phone support, FUJIFILM Business Innovation's suite of online support services comprises eAdmin, eMonitor, eKnowledge and eRecovery, which deliver comprehensive support 7x24, enabling issues to be identified and resolved with greater ease and efficiency. Most importantly, it benefits users by maximizing productivity and minimizing downtime. Through internet access, EP-BB unites customer’s devices status, maintenance and usage information to FUJIFILM Business Innovation and provide end users with a smart and powerful set of tools at their fingertips.

Features

eAdmin* & eMonitor*

Automatic Meter Capture
Under FUJIFILM Business Innovation’s management, accurate meter readings are retrieved automatically, which eliminates productive time lost in manual checking and subsequent report submission.

Proactive Fault Alert
For problem resolution, the remote end-to-end incident management offered by iSupport promises proactive problem resolution. Devices are monitored to ensure optimal operation, FUJIFILM Business Innovation identifies potential issues and proactively troubleshoots.

Proactive Consumable Management
FUJIFILM Business Innovation automates the supplies replenishment process by alerting users when consumables reach pre-determined levels.  iSupport is connected to our customer support team, ensuring that supplies of new consumables are never far away.

Green Report
Green Reporting comprises 3 key reports, namely Function Usage report, Eco report and Service report. These 3 reports are generated through the monitoring of your print usage, the environmental impact of your multifunction devices and information of your service history.

Benefits

eKnowledge

  • 24 hours a day, 7 days a week through-the-year online service support
  • User-friendly self-help product knowledge base with step-by-step instructions
  • Intelligent “Solution Search” feature searchable by specific models, keywords, error codes and FAQs
  • Thoughtful FAQs are designed to provide speedy and straight-to-the-point hints and tips
  • Provides latest downloadable drivers and software, most required drivers for customer operating system are recommended
  •  Regularly updated with FUJIFILM Business Innovation products and information

eRecovery

  • Cutting-edge online remote support tool initiated on the customer side to ensure security of company information
  • Our support team analyzes the operation status of customer’s machines via Internet. Customer workstations are viewed, shared and even controlled on request for faster diagnosis and resolution of technical issues 
    *Selected machines only 

EP-BB ensures data security

  • As a trusted partner to our valued customers, EP-BB service provides complete peace of mind while offering value added services. FUJIFILM Business Innovation offers a comprehensive range of security. Customers’ MFDs are centrally monitored by our EP center. All internet connections are protected with SSL protocol encryption technologies to safeguard your business data.
  • Only consumption data is transmitted through EP-BB, such as billing meters, fault alerts, consumable alerts and usage counters.
  • Customer information such as  customer documents, settings and image information is not included in the communications between an EP-BB device and FUJIFILM Business Innovation data center
    For more information, please refer to FUJIFILM Business Innovation Privacy Policy

For more information, please refer to FUJIFILM Business Innovation Privacy Policy

Solutions & Services