AI and Today’s Workforce: A New Frontier

As the use of artificial intelligence (AI) advances in the workplace, there are growing fears among the workforce that AI may take over human jobs.

AI may be relatively new, but it has been in use behind the scenes more than we realise. AI is found not only in apps and digital services but has also become a vital component in office equipment software. AI can enhance our efforts. It has been an ally more than a threat, enabling us to explore the workforce with human and digital collaboration.

Since the 2020 pandemic, AI has become more and more integrated into our work. We not only accelerate our output and rethink the way we work, but AI has the potential to revolutionise customers’ experiences. With AI, the workforce can shape the next frontier of work and harness this game-changer for exponential growth.

How AI is Changing the Way We Work

AI, with its power to disrupt but also to enhance and empower, is potentially transformational for many industries. Strategic use of AI has been and will continue to revolutionise businesses. Here’s how:

AI in Finance

In an industry like Banking and Finance, where accuracy is everything, AI has become an indispensable part of the workforce. 

AI has enabled automation, increasing efficiency, and lowering costs by replacing paper-based processes. Many companies have started automating their accounts payable (AP) process. Invoices scanned by AI analyse the data and automate a data process through OCR (optical character recognition).

Instead of replacing human workers, AI has made their lives easier. Instead of poring over stacks of paper, manually encoding data, human workers oversee the digital process, and ensure speed and accuracy.

With AI-driven data capture, touchless processing, automated sorting, and electronic workflow capabilities, workers can focus on reviewing and approving the processes, managing the business’s cash flow, and improving stakeholder relationships.

AI in Maintenance Support

AI can support operational excellence by reporting on machine performance. Fault alerts and diagnostic data are automatically sent to support specialists, who will then take the necessary action. Automatic health checks and predicted performance issues through AI technology help accelerate resolution response time of technical support staff.

AI makes it possible for companies to offer round-the-clock tech support. Remote troubleshooting carried out 24 hours a day, 7 days a week, is achieved through intelligent features and providing meaningful answers, enhanced and improved over time by machine learning.

AI for Print Service Providers

In production printing, AI can make recommendations on colour matching, paper alignment, document layouts, and standardised pre-press and print processes.

AI is also used to scan for image quality and can make corrections on effects such as backlit exposure and problems with contrast. But this doesn’t downplay the human aspect to print management, as workers can now focus on quality control implementation and business skills development.

AI for brand owners

In the marketing industry, personalisation of collaterals based upon variable data, and versioning techniques are now regarded as the norm. AI manages massive amounts of information from an ever-growing pool of customers and data, allowing business owners to achieve efficiency in reaching the targeted audience with relevant marketing message.

People and AI: A Winning Partnership

Many businesses are already reaping the benefits of AI. Several industries have enjoyed large leaps in performance and outputs since training their workforce to use AI and mobilise the technology for processing tasks.

Increased efficiency, improved customer retention, and customer satisfaction are a result of a fruitful partnership between humans and artificial intelligence.

With the demand for automation increasing, AI will continue to allow businesses to scale production, grow and deliver more value using fewer resources. While AI takes over certain aspects of a human role, it also provides new opportunities to develop other skills.

Unlock your business potential with AI

FUJIFILM Business Innovation Process Automation solutions set the stage for a high-performing, future-ready workplace, powered by AI and people.

Contact FUJIFILM Business Innovation Sales Representative to learn more

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