INSTAX SQUARE^® SQ20

FUJIFILM Canada is dedicated to providing responsive, quality focused repair services for our FUJIFILM camera owners. That's why we provide two ways to obtain service for your camera; you can bring the unit to your local FUJIFILM dealer or you can send it directly to FUJIFILM Canada Inc.

Please contact our technical support team before sending your camera to our repair center located in Mississauga, Ontario.

Not sure if your camera is still under warranty?

Click below for more information on Fujifilm's warranty.

For help resolving your issue, you may try the options below:

• FUJIFILM email support

If your product is under warranty, FUJIFILM will repair and/or replace (with a unit of like condition which may be recertified), a defective Product that is returned, postpaid and insured, by the original en user purchaser, within the Warranty Period to an authorized FUJIFILM Repair Center. The Product must be accompanied by written evidence of the date of purchase, such as the original dated sales receipt. FUJIFILM Canada Inc. may, at its discretion, refuse to honour the warranty of any product which was not imported to Canada by FUJIFILM Canada Inc. and sold by FUJIFILM Canada Inc. to its authorized resellers.

If our technical support team advises you to send in your INSTAX instant camera, please follow the packaging/shipping instructions and send your camera to the following address:

Ontario
FUJIFILM Canada Inc.
600 Suffolk Court
Mississauga, Ontario L5R 4G4
Attn.: Camera Service Dept.
Phone: 1-800-461-0416

1. Record the model and serial number of your FUJIFILM product for future reference.
2. Complete the form below in full and attach it to your camera. 
   camera_service_form.pdf
   Include a describe the problem you are having. You must provide your name, telephone number, e-mail address, and return address. Also, keep a copy of the Service Request Form, record the serial number of the camera and proof of delivery tracking number for your records. Please have this information when contacting Fujifilm Customer Care.
3. Please remove all accessories not directly associated to the malfunction prior to shipping any equipment for service unless requested. FUJIFILM Canada Inc. assumes no responsibility for lost or damaged film, storage media, or other accessories. Please include your camera battery.
4. If you are requesting the repair to be covered under warranty, enclose 1.) a photocopy of the dated proof of purchase and 2.) the original warranty card. If clear photocopies of proof of purchase is not supplied, repair charges will be your responsibility.
5. To prevent damage during transit, pack your unit securely in an appropriate, sturdy shipping container. Place the camera in a plastic bag and surround in bubble wrap if possible. All shipments to FUJIFILM Canada, Inc. must be sent prepaid. Any shipments sent collect (COD) to FUJIFILM will be returned to you unopened.
6. When using any carrier, keep a record of the tracking number in the event you must trace the package. FUJIFILM assumes no responsibility for loss and/or damage during transit.

For users who cannot connect to their printer with iOS 13 and newer

To connect to your printer with iOS 13, you need the access to "Location". Please follow the instructions below for the access.

1. Please go to "Settings" in your iOS. Find "Location" at the "INSTAX SHARE™" bar, and Select "While using the App".
2. If you cannot find "Location", please open the "INSTAX SHARE" app. Tap "Real time template" on the app screen at upper left, and select the dialogue "Allow".