Manage IT services – Your Answer to IT Resilience
In the digital first economy we now live and work in, IT infrastructure has become the foundation on which all businesses run on. In times of transition or uncertainty, this foundation needs to remain solid and reliable despite times of transition and uncertainty. It also needs to be flexible and adapt to the changes that are thrown at it due to rapid technological developments.
Why IT resilience is vital to business resilience
Business resilience is a measure of an organisation’s ability to respond and recover quickly, either from a setback or a crisis, and bounce back better even thrive in the longer term. Business resilience has many dimensions from the workforce, supply chain, corporate governance to technology and information security.
IT resilience is a critical aspect of overall business resilience. A robust IT infrastructure can help organisations know what to do when faced with power outages, communications failures and cyber attacks to ensure the uninterrupted delivery of critical services.
However, small to medium businesses (SMBs), especially in Asia Pacific, need more resources to build and maintain their IT infrastructure to bolster business resilience. IT resources include capital and operating expenses (CAPEX/OPEX), IT personnel, equipment, and on-standby backup IT infrastructure. The cost of IT talent has risen significantly and given the current market uncertainty, a cost effective solution is necessary.
Strengthening IT resilience with managed IT services
Managed IT services is the solution for stretched SMBs that are double hatting. It allows businesses to offload general tasks to trained IT professional to improve service quality, reduce costs and free up the internal team’s time to focus on more crucial aspects of the business.
As we mentioned earlier, IT is the foundation of the business hence with expert help, you have greater peace of mind. Working with professional IT providers and vendors increases the resilience of critical business processes and services due to the stability built into their systems and performance requirements.
Managed IT services help organisations ensure IT resilience in many ways:
- Tap into readily available IT infrastructure and support, without investing in new hardware or hiring dedicated IT talent. This is especially beneficial if you’re just starting out or have plans to scale up your operations.
- Harness deep IT expertise without having to train your dedicated IT personnel over the long term.
- Ensure 24/7 delivery of critical IT services even during crises or disasters, so organisations can focus on response and recovery in other business areas.
Choosing the right managed IT services for your business
Managed IT services provides access to a team of technology specialists when your organisation needs it the most. Our IT Expert Services (ITES) enables you with the right technology to transform, adapt, and grow whether its business as usual or not.
Here are some examples of how managed IT services makes your business more resilient:
Unified communications
With solutions for cloud phone systems and call centres, collaboration, and video conferencing, we can support you in unifying and enhancing communications across your digital workspaces.
Cloud solutions for digital workflows
Our cloud solutions for digital workflows can help your employees securely access files and data, easily communicate, and improve efficiency and collaboration, even remotely.
Cybersecurity
A large part of IT is keeping your digital infrastructure safe and protected. Simplify your security operations with 24/7 threat monitoring, detection and response, so you can anticipate and mitigate the business impact of data and security breaches.
Enhanced IT support
From cloud migrations and IT strategy to end-to-end project management and infrastructure recommendations, our ITES team can complement and support your company’s digital transformation plans. We have more than 200 IT experts, engineers, and consultants who can provide the enhanced IT support your business needs.
Stay ready with managed IT services
Build a strong foundation for your business and weather any storm by staying prepared for anything with managed IT services. Contact us today to learn more about how you can build business resilience.