Claims Processing
Improve your claims ratio.
Manually processing your inbound customer claims and other forms not only takes a long time, but also leads to a high risk of human error, poor customer satisfaction and ongoing rework costs.
Our Claims Processing solution is an ideal tool to manage activities that your staff must perform to process customer claims, application forms or other forms you receive from your customers.
The goal with Inbound Process Automation is, as much as possible, to automatically process the content that has been received from your customers and achieve as high a level as possible of Straight Through Processing (STP).
Key Benefits
Focus on Business Profitability
Claims leakage and processing costs are significantly reduced with the digitisation of inbound data which improves data capture capability.
Improved Claim & Expense Ratio
Achieve above average claims ratio with accelerated claims processing time, managed by our experienced team.
Quality Customer Communication
Fast turnaround time means increased responsiveness to customers and exceeding customer expectations.
Adapt To Volume Fluctuations
Multi-channel and multi-format ingestion enables flexibility in processing claims while maximising efficiency.
Case Study: Private Health Insurance
Fujifilm DMS was tasked to build a system to improve client’s existing claims process which was manual, complex and inefficient.
We proposed and implemented two core solutions which successfully eliminated manual counting of documents and reduced the processing error to near zero.
Exceptional Straight Through Processing Records.
Exception handling is a key element in almost all imaging projects with varying requirements for each client and business application.
We work together with our clients to define the list of common scenarios and exceptions with escalation points in managing the exceptions. Where possible, we design the solution to handle the exceptions electronically as images.
Our equipment enables the ability to rescan the images in case of data uncertainty and our refined scanning processes are supplemented with indexing of correspondences.
This is a continuous process as part of our objective in managing and correcting exceptions as quickly as possible, saving valuable time and money for our clients.
